A World-Class CallCenter at a fraction of the cost of traditional callcenter solutions
Our Virtual Callcenter Solution works with our Virtual Office Telephony phone service to provide you an easy, fast and extremely powerful contact center. It is a cloud-based call center solution that does not require any specialized infrastructure, all you need is an internet connection and a Virtual Office extension.
The following key features are available:
- Skill based Routing
- Realtime Dashboards, Walldisplays and Historical Reporting
- IVR (Interactive Voice Response)
- Call Recording
- Queueing with announcements
- Advanced Call Routing (priority lines, routing based on time of the day, etc.)
- Routing to Voicemail with Email notification to a specific group or department